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Receive quick and efficient assistance from our experts remotely to resolve technical issues without the need for an onsite visit.
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Protect your important data with backup solutions and receive help in recovering lost or corrupted data in case of emergencies.

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FAQS

Keeping your IT systems running smoothly, 24/7.

To submit a support ticket through Securepoint Support, Please Sign Up or Log in using your credentials, navigate to the Open Ticket section, fill out the required information and submit the ticket.

You can track the status of your support ticket by logging in to your account, accessing the Tickets section, and viewing the details of your ticket. You will be able to see the current status, any updates or responses from the helpdesk team.

Securepoint Helpdesk offers a range of support services, including technical troubleshooting, product installation assistance, configuration guidance, software updates and patches, and general product inquiries.

To escalate a support ticket in Securepoint Helpdesk due to urgent or critical issues, you can typically do so by contacting the support team directly through the Pop up Chat on our website.